DISH Network vs. DirecTV: Customer Service, Support and Installation Comparison

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February 15th, 2017 by

Most people recognize Dish Network and DirecTV as the two premium providers of satellite television services today, but many struggle when trying to figure out which to pick for their home or business. We are here to make that decision easier for you by comparing the two companies and showing you what they offer. As previous pieces covered, DISH clearly has the superior hardware in the Hopper 3, and is cheaper for anyone planning to subscribe for the long run. Now it’s time to take a look at which is the leader in customer service, support and installation.

Customer Service and Support

Customer support is more important than you might believe when it comes to satellite providers. Because of the nature of the equipment and services, there are occasionally issues that can arise that need to be fixed. Both DISH and DirecTV offer full-time technical support, but only DISH has a 24/7 commitment to live customer support via phone, email, chat or Twitter.

DISH is the only entertainment provider that can say they have 24/7 live customer support, which gives them a major advantage in this category.  With DISH, you can rest easy knowing that no matter when a problem arises with your service, you will be able to reach out and contact a human being to help guide you through the issue.


It’s important to have your satellite and internet service when you need it. Both DISH Network and DirecTV are offering professional installation from highly trained technicians, but there is none better than PES Dish. The company offers free, next-day installation to all new customers and is now capable of providing that across the entire United States.

Because both companies can provide similar installations, including custom wall mounting, wireless network setup and more, the difference here is PES Dish’s amazingly quick next-day service. Once you call, it won’t be long until you are completely installed and ready to watch.

Winner: DISH Network

The battle for being the best satellite provider is fierce, but DISH has the edge due to their always available customer service and a top-tier, next-day installation provider in PES Dish. When you factor in their superior hardware and cheaper costs, it’s a no-brainer that DISH is the company you will want to rely on for television and internet services for you and your family.


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Based on the average American Customer Satisfaction Index comparison of major TV providers (2010-2015). 2Based on a nationwide study of signal reception by DISH customers.
#1 Customer Satisfaction Since 2010
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5/ 5

"DISH is cheaper, better deal, best customer service. DISH's equipment is user-friendly and easy to use."

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5/ 5

"Customer service is better, pricing better and DISH has no hidden charges."

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5/ 5

"DISH has some really great features. The DVR has a huge amount of space which has been awesome given that everyone in the family records programs. We have really enjoyed using DISH and would recommend it."

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5/ 5

"Love the Hopper and all it has to offer. DISH is the best with service and quality everything that you want without having to go elsewhere. Great service techs. Wouldn't go anywhere else."